We're bad at listening

There are only two communication states: actively listening, and not really listening. Active listening requires us to understand, interpret, and evaluate what we're being told.

Our attention should be on the speaker and when we get the urge to say something, we stop this ...

Most of us are hearing what the other person is talking about, but do not listen actively, as our mind is buzzing with thoughts, and we are waiting to reply and be heard instead. Our smartphones aren’t helping either, with our mind wandering to the next distraction or notificatio...

Before we jump into conclusions or try to make our point, we need to listen and acknowledge what has just been said by the presenter or fellow participant. Not listening or acknowledging what others say leads to long and frustrating conversations where participants are repeating themselve...