Navigating Digital Communication

Communication through digital means lacks non-verbal cues, which can lead to misunderstandings. Supercommunicators adjust their tone and empathy to fit the medium.

• “When we’re texting or emailing, we miss out on the cues that tell us how someone is feeling.”

Supercommunicators overcome the challenges of digital communication by asking open-ended questions and being extra mindful of the emotional tone in their messages.