So, we paused and brainstormed: What could go wrong?
We knew what we knew, but we didn’t know what we didn’t know. Hidden factors—both positive and negative—were lurking beneath all that optimism.
The result of that pause, of exploring the other end of the axis— still to come.
Stay tuned..
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Customer Quality Management | Organisational Coaching | Quality & Leadership Writer I help quality teams and leaders bridge the gap between process excellence and people potential.
If the opposite of being successful is true, what could lead to failure?
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