Respond, Don’t React

• Lack of attention to tone. No matter what the circumstances, learn to pay attention to tone. Before you speak, pause and take a breath.
• One-size-fits-all communication. Different people have different needs and expectations.
  
• Avoiding the difficult convers...

Oftentimes, the reason that we mess up is that we start paying too much attention to the details.

When you’re speaking and you’re trying to get the point across, think about the 3 points you want to get across.  This way,  you'll focus on the outcome of what you’re trying to say rath...

• Make your expectations clear and help people understand when and where you expect response rather than immediate reaction.
• It is hard to encourage or inspire others to respond if you aren’t modeling it yourself.
• Once you are responding rather than reacting, you ...