Maksym Turzanski's Key Ideas from Creative Conflict
by Bill Sanders, Frank Mobus

✔️ Conflict can be a catalyst for clarity, creativity, and alignment.

✔️ Rather than avoid it, ask: “What’s the opportunity in this tension?”

✔️ Use conflict to expose assumptions, spark ideas, and build better outcomes.

💡 Your discomfort is often the doorway to your breakthrough.

✔️ Short-term victories that damage trust cost more in the long run.

✔️ Aim for agreements that benefit both sides over time.

✔️ People remember how you treated them more than what you agreed on.

💡 Play the infinite game—strong relationships are the real ROI.

Creative Conflict teaches you how to negotiate with empathy, navigate tension with clarity, and turn disagreement into strategic advantage.

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✔️ The most successful negotiators read the room, regulate their reactions, and stay curious.

✔️ Mastering tone, timing, and empathy turns arguments into breakthroughs.

✔️ Listening deeply is often more persuasive than speaking forcefully.

💡 People don’t resist ideas—they resist feeling unheard.

✔️ Great negotiators prepare flexible frameworks, not fixed scripts.

✔️ Understand your goals, values, walk-away point—and theirs.

✔️ Leave space for unexpected insights and creative possibilities.

💡 Preparation builds confidence—rigidity destroys rapport.

From Creative Conflict, you’ll learn to:

✅ Shift from win-lose tactics to co-creative negotiation.

✅ Turn tension into productive energy that drives innovation.

✅ Foster long-term partnerships through trust and transparency.

✅ Use emotional intelligence to manage reactions and influence outcomes.

✅ Embrace conflict as a skill to be honed—not a danger to avoid.

💡 Mastering conflict isn’t optional—it’s essential for modern leadership.

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