The Measurement Process

A repeatable, structured process makes measurement work in any context.

Define the Decision – What are you trying to improve?

Determine What to Measure – What variable reduces uncertainty in your decision?

Model the Value of Information – Prioritize your efforts.

Calibrate and Gather Data – Smart, small, fast.

Analyze and Update – Apply Bayesian logic and statistical tools.

Apply the Result – Make the decision.

Iterate and Improve – Every decision is a feedback loop.