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The belief that some things (like innovation, risk, or employee satisfaction) are unmeasurable is a myth.
If it matters, it’s measurable to some degree.
Uncertainty can always be reduced.
Measurement is not about perfect precision—it’s about reducing ignorance.
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Don’t measure everything—clarify the decision you’re trying to improve.
Start with the decision context.
Ask: “What would I do differently if I had this information?”
Convert vague terms (like “success,” “engagement,” “risk”) into specific observable outcomes.
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Measurement = Observations + Reduction in Uncertainty.
A measurement is any observation that helps you make better decisions.
Even a small reduction in uncertainty can be highly valuable.
Use range estimates (90% confidence intervals), not fixed numbers.
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Some measurements are worth more than others—VOI tells you which.
VOI = how much a measurement reduces your expected loss or improves your decision.
If a piece of data wouldn’t change your choice, don’t bother collecting it.
Focus on high-uncertainty, high-impact variables.
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You don’t need massive datasets—a few smart observations can go a long way.
Sampling: Small samples can reveal a lot.
Expert Estimation: When calibrated, expert judgment is useful.
Use Bayesian updating to incorporate new data into prior beliefs.
Simple tools: surveys, simulations, bootstrapping, Fermi problems.
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Most people are overconfident—calibration corrects this.
Learn to assign realistic confidence intervals (e.g., “I’m 90% sure the answer is between X and Y”).
Track how often you’re right when you say “90% confident.”
Training in calibration massively improves estimation accuracy.
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A repeatable, structured process makes measurement work in any context.
Define the Decision – What are you trying to improve?
Determine What to Measure – What variable reduces uncertainty in your decision?
Model the Value of Information – Prioritize your efforts.
Calibrate and Gather Data – Smart, small, fast.
Analyze and Update – Apply Bayesian logic and statistical tools.
Apply the Result – Make the decision.
Iterate and Improve – Every decision is a feedback loop.
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“If a decision is worth making, it’s worth measuring something to improve it.”
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